Refund Policy

Refund Policy

Our refund policy explains when Awaraj provides refunds, how to claim them, and our responsibilities. By using our services, you agree to the terms outlined here.

Use of Your Information

We collect information to improve our website, notify clients about updates, and resolve issues. You can opt out of emails anytime by contacting us via email or letter.

Coverage & Scope

This refund policy applies only to services provided directly by Awaraj, a creative digital agency in India. It does not cover third-party providers or websites linked from Awaraj.

Filing a Complaint

At Awaraj, we take responsibility for delivering quality work. If you feel dissatisfied, we encourage you to contact us at info@awaraj.com to discuss your concerns before requesting a refund. We aim to find a solution that suits both parties. Only if we cannot agree should you file a refund claim.

Refund Eligibility

We treat every project with care and professionalism, striving to meet agreed terms. If you remain dissatisfied, we review refund requests according to the specific service:

Website and Graphic Design

Full Refund: If we have not started the project or you reject the initial design style.
Partial Refund: If we fail to deliver as agreed after initial design approval, refund proportional to work done.
No Refund: If the project is completed and uploaded to the server.

Logo and Brochure Design

Full Refund: If we have not started the project or you reject the initial design style.
Partial Refund: If we fail to meet delivery commitments post design approval.
No Refund: If the project is completed and delivered.

Web Programming

Full Refund: If we have not started the project.
Partial Refund: If incomplete delivery occurs, refund based on work completed vs. scope agreed.

Dedicated Hiring (Offshore Staffing)

Full Refund: If the assigned resource has not started work.
Proportionate Refund: Based on work completed before cancellation.
No Refund: For services already provided. Please notify our project manager immediately about any dissatisfaction to discuss compensation or discounts.

Applicability of the Delivery Policy

Projects are not void unless payments are cleared.
We do not issue refunds if delays or failures result from incomplete or late information from the client.
Without proper project information at start, we cannot guarantee delivery or refunds.
We do not compensate for delays unless a penalty clause is part of a signed agreement.

Limitation of Liability

Our liability is limited to the value of the incomplete portion of the project. We are not responsible for losses due to service delays or non-provision. Refund liability applies only if the client cancels the project and informs us in writing.

Processing Refunds

Partial refunds process within 180 business days after cancellation.
Full refunds process within 50 business days after cancellation.
Refunds follow the original payment method (check or credit card).

Changes to This Policy

We may update this policy anytime without prior notice. Please review it periodically. Continuing to use our services after changes means you accept the updated policy.