Refund Policy

This Refund Policy outlines the conditions under which refunds may be granted by Awaraj, the procedure for requesting a refund, and the extent of our responsibility. By purchasing or using any of our services, you acknowledge that you have read, understood, and agreed to the terms described below.

We believe in transparency, fair communication, and professional commitment. Every project is handled with dedication, and our priority is always to deliver quality work that meets agreed expectations.

Use of Your Information

To provide efficient services, we may collect and use client information for purposes such as:

Improving our website and service experience
Communicating important updates related to projects
Resolving technical or service-related issues
Sharing relevant service notifications

If at any time you wish to stop receiving promotional or update emails, you may opt out by contacting us through email or written communication. We respect your preferences and privacy.

Coverage and Scope

This Refund Policy applies strictly to services delivered directly by Awaraj, a creative digital agency based in India.

It does not apply to:

Third-party tools, software, hosting providers, or plugins
External services recommended or integrated into your project
Websites or services linked from our platform

Any refund or dispute related to third-party services must be addressed directly with the respective provider.

Filing a Complaint

Client satisfaction is important to us. If you are unhappy with any aspect of our service, we encourage you to contact us at info@awaraj.com before submitting a formal refund request.

We strongly believe most concerns can be resolved through discussion and mutual understanding. Our team will review your issue, suggest possible solutions, and work toward a fair resolution.

A refund claim should only be filed if a reasonable agreement cannot be reached after discussion.

Refund Eligibility

Each refund request is evaluated individually based on the type of service purchased and the stage of project completion.

1. Website and Graphic Design Services

Full Refund

If the project has not yet started.
If the initial design concept is rejected and no further work has been approved.

Partial Refund

If the project progresses beyond initial approval but we fail to deliver as per agreed scope.
Refund amount will be calculated proportionally based on the work completed.

No Refund

Once the website or design has been completed and uploaded to the server.

2. Logo and Brochure Design

Full Refund

If the project has not commenced.
If the first proposed design style is rejected and no revisions are approved.

Partial Refund

If approved designs are not delivered within agreed terms.
Refund will be proportionate to the amount of completed work.

No Refund

After final designs are completed and delivered.

3. Web Programming Services

Full Refund

If development work has not started.

Partial Refund

If delivery is incomplete.
The refundable amount will be determined based on completed milestones compared to the agreed scope of work.

4. Dedicated Hiring / Offshore Staffing

Full Refund

If the assigned developer or resource has not begun work.

Proportionate Refund

If cancellation occurs after work has started, refund will be based on hours or deliverables completed up to the cancellation date.

No Refund

For services already rendered.

If dissatisfaction arises during a dedicated hiring engagement, clients are encouraged to inform the project manager immediately. We may explore options such as resource replacement, revised timelines, or partial compensation where appropriate.

Applicability of Delivery Policy

A project will not be considered active unless the required payments are cleared.
We are not responsible for delays caused by incomplete, incorrect, or late information provided by the client.
If full project details are not shared at the beginning, delivery timelines and refund guarantees may not apply.
Compensation for delays will only be applicable if a penalty clause is explicitly mentioned in a signed agreement.

Limitation of Liability

Our total liability is limited strictly to the value of the incomplete portion of the project.

Awaraj will not be held responsible for:

Indirect or consequential losses
Business interruption or revenue loss
Delays caused by third-party service providers

Refund liability applies only when the client formally cancels the project and provides written notice of cancellation.

Refund Processing Timeline

Full Refunds: Processed within 50 business days after confirmation of cancellation.
Partial Refunds: Processed within 180 business days after cancellation and final project review.

Refunds will be issued through the original method of payment, such as cheque or credit/debit card transaction.

Changes to This Policy

Awaraj reserves the right to modify or update this Refund Policy at any time without prior notice. We recommend reviewing this page periodically. Continued use of our services after updates indicates acceptance of the revised terms.